Contact us
One inbox handles support, billing, misuse reports, and data requests - no ticket maze.
By Face Search Editorial · Last reviewed
General support & billing
Questions about your account, a search that didn’t behave as expected, or a charge you don’t recognize — email team@facesearch.id. We aim to respond within one to two business days. Include the email address on your account so we can find your order quickly.
Refunds
Every credit pack - Essential, Plus, and Ultra - is covered by a 30-day money-back guarantee. Email us with your order details and we’ll process it; you don’t need to justify the request in detail. See the full refund policy for terms.
Report misuse
If you believe someone is using Face Search to stalk, harass, or monitor you without a legitimate reason, tell us. Email team@facesearch.id with whatever details you can share - we review and act on abuse reports directly. See our ethics & privacy page for our full policy.
Data & privacy requests
To request a copy of your account data or ask us to delete it, email us from the address on your account. Full details are in our privacy policy.
Press & partnerships
For press inquiries or partnership questions, use the same address and mention “Press” or “Partnership” in your subject line so we can route it quickly.
Before you write in
To help us respond faster, include when relevant:
- The email address associated with your account
- Roughly when you made your purchase or ran your search
- A brief description of what you expected versus what happened